COMPLAINING AND GIVING INSTRUCTION

COMPLAINING

Complaining is an expression of displeasure, annoyance, not satisfied, or unhappy in response to an action that is seen by the speaker as unfavorable or about something or someone.

Expressions to complain :

-        I do wish you could…

-        Excuse me, I’m afraid…

-         I wish you wouldn’t mind…

-        Would you mind (doing)….?

-        Well, it is good for you to….

-        (Honestly!) I’m fed up with …

-        I wonder if you could help me…..

-        I’m sorry to have to say this, but….

-        Look, I’m sorry to trouble you, but….

-        (Well,) this is the most unsatisfactory.

-        Wouldn’t it be a good idea to/ not to….

-        I’ve got a bit of a problem here, you see……

-        Excuse me, there appears to be something wrong…

-        Excuse me, there seems to be something wrong with…

RESPONDING A COMPLAIN :

Delaying a complaint :	Rejecting a complaint :
§  I suggest you leave it with us and we’ll see what can be done. §  I suggest you leave it with us and we’ll see what we can do. §  I’m afraid the manager/boss isn’t in at the moment. Could you call later? §  I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.	§  Well, I’m afraid there is nothing we can do about it actually. §  Well, I’m afraid there isn’t much we can do about it.

GIVING INSTRUCTION

-        Giving instruction is an expression for give or ask somebody to do something that we want.

-        The tense used in giving instruction is simple present.

-         Giving instruction is relevance with procedure text.

=> Giving instruction are:

1.  Command      

·                     Verb (+ O).

e.g: Watch out, come here, etc.

·                     Please + V (+ O).

e.g: Please clean your room.

·                     V (+ O) + Please.

 e.g: Wash this towel, please.

2.  Prohibition

·                     Don’t + V (+ O).
e.g:Don’t close it!

·                     Don’t + V (+ O) + Please.
e.g:Don’t be noise,please.

·                     Would you mind not + V-ing (+ O).
e.g:Would you mind not reading my book.

Kinds of giving instruction :

·                     Verb 1, e.g:

-       Wash your hand.

-       Sit down.

·                     Be + adjective, e.g:

-       Be your self.

-       Be a good student.

-       Be happy.    

·                     Infinitive without to

-       Close the door

-       Open the window

-       Turn off the computer

·                      Don’t + V-infinitive, e.g :

-       Don’t disturb!

-       Don’t touch!

-       Don’t cry.

·                     No + V-ing, e.g:

-       No smoking!

-       No swimming!

-       No parking !